FOR IMMEDIATE RELEASE: (October 17, 2007)
 
GLOBAL SOURCING YOUR KNOWLEDGE BASED, BUSINESS PROCESSES TO CHINA WILL MAKE YOU MONEY

If your company is not outsourcing your business processes, you are losing money. By dedicating a significant portion of your human talent and resources to your back office business functions in house, you are not maximizing your focus on your core competencies and, therefore, not maximizing your profit potential. If your company is outsourcing your business processes and you haven’t considered doing so in China, you should do so post haste! Here, in a nutshell, are the compelling reasons why your company must scrupulously consider outsourcing your business processes in China:

As the direct result of a number of converging factors, a significant move has begun for businesses to outsource their business process functions to China. It is becoming the hottest geographical locale on the planet for placement of your business processes bar none. 

There are two principal reasons for this calculated modification of business practices among the more progressive companies. The first reason is that businesses are looking for alternative sites to India and the Philippines and China provides the perfect alternative in this regard with a cost savings of 20 to 30% less than India and the Philippines. Moreover, attrition is considerably lower as well. Attrition, a major obstacle in most geographical locations, is only approximately 10% in China as compared with India which is considerably higher at 40 to 60%. The second rationale for outsourcing business processing in China is risk mitigation. As outsourcing becomes a more acceptable means of dealing with business processes, forward thinking companies foresee a need for placement of these services in multiple locales thereby substantially mitigating their risks. Therefore, even those businesses who are currently outsourcing in India, the Philippines and elsewhere are looking to China as their chief risk mitigation alternative.  

In China, some 50 million well educated, language proficient Chinese workers are added to the workforce every year. The Chinese national is endowed with an adept work ethic, capable of grasping the skills necessary to resolve even the most demanding business solutions. Already, China has 2,000,000 IT professionals and revenues of $8.9 billion?nearly half of India’s total) and this figure is growing at a compounded rate of 20%.

In recognition of these compelling market factors, Premier BPO, Inc. has made a significant investment in China as the quintessential business process outsourcing location and is operating a Chinese business process center in Tianjin to complement current operations in India, Pakistan and the Philippines. By doing so, Premier BPO substantially diversified its geographic base and service offerings.

With leading observers of the BPO offshore industry confirming that China is the newest highly desirable location for outsourcing BPO functions and after having benefited from it’s own extraordinary first hand experience with the work force in China, Premier, recognizes the need for expansion to service the advancing influx of businesses wisely outsourcing their knowledge based business processes. Thus, Premier is currently establishing plans for other locations in China. In fact, in late September, 2007, Premier’s Chairman and CEO, Mark Briggs led a team of C-level officers and investors to visit Changsha City, the capital of Hunan Province where the Vice Governor of the province welcomed the visit and expressed his desire to fully support whatever Premier needs to establish it’s second BPO Center in China. The following is an article as reported in an article in the Morning News, Changsha, Hunan on 9/25/2007 concerning this major development:

“American Healthcare Outsourcing Comes to Changsha”

American healthcare medical coding and billing will be processed in Changsha. Yesterday, Premier BPO, Inc. Chairman & CEO, Mr. Mark R Briggs led a team to Changsha and met with Hunan provincial government officials to introduce BPO. The purpose of the visit is to form a strategic partnership to establish Changsha as a strategic BPO base for the American and European markets. PremierBPO President, Mr. Jeff Michel predicts Changsha has the potential to become the launching base for BPO international markets. Premier BPO has plans to invest in 2 projects in Changsha. The first is to build a training center that will provide training for 10,000 ITO, customer service providers, and BPO personnel. The second is to partner with PremierBPO to capture the American and European BPO markets. In the discussion, Deputy Governor, Mr. Gan Lin also indicates that Hunan provincial government will put out all efforts to establish Changsha as the one and only software enterprise base in central China. The government also considers that the investment partnership of ChinaSoft and PremierBPO is an excellent opportunity for Changsha to establish itself as the 12th BPO base in the nation.  

With a population of 1.5 billion, wage rates as much as 40% to 50% less than India’s and over $50 billion in direct foreign investment, China has emerged as a compelling and efficient center of operations for processing the back office functions of clients by companies such as Premier BPO whose new location in China has allowed Premier to better leverage its extensive leadership expertise in multiple back office functions such as billing support, accounting, help desk and analytical skill sets for U.S. companies.

The combination of an excellent work ethic and the prospect of Chinese colleges graduating 1,000,000 new knowledge workers every year, China provides a ready pool of some of the best educated talent available to perform back office functions for Premier BPO’s clients. As a practical example of this highly educated and available work force, in October of 2007 Premier signed a second internship program with the Tianjin Commerce University whereby graduating seniors can spend a year at the Premier BPO, Tianjin facility to learn and be trained in the BPO business. A pilot internship project involving several graduating seniors started a month ago and became an instant success, benefiting not only the college and Premier BPO, but also benefiting the students who gained working experience and skills while they are still students. Both Dean Huang of the English Language Department and Administrator Jang, who himself spent 10 years at NASA Houston praised the project and cooperative partnership with Premier BPO, Tianjin.

The Profile of the average Premier BPO, Tianjin Customer Service Agent is a 22 to 26 year old, single (mostly female) University graduate with proficiency in English and highly motivated with an excellent work ethic.

Moreover, Premier has been extremely impressed with the advanced quality of China’s infrastructure. China now has 175 million phone lines, compared to India’s 34.5 million. Bandwidth in China is now 7.5 gigabits per second, according to Dataquest, a research firm. In India, bandwidth is 1 gigabit per second.

Premier BPO focuses in multiple markets. A leader in managing business processes for the cable industry (counting three of the top seven MSO’s as clients), Premier also provides multiple services for the medical billing and financial services vertical markets as well as other industries which are seeking to improve their back office efficiencies. The new, state of the art offices of Premier in Tianjin are situated in the recently constructed Huayuan Software Park, a location also selected by Microsoft, which recently opened offices in the same complex. Premier’s facility can support up to 270 associates per shift and is connected to Premier’s global network via redundant high speed fiber links.

The city of Tianjin is one of four Chinese municipalities. With over 600 years of history, it is a Chinese historical and cultural center. Because of it’s geographic and strategic location to the nation’s capital, Tianjin was the earliest international customs and harbor center and has become China’s primary electronic manufacturing base and IT center. Its population of 13 million inhabitants and a surface area of 11,900 km² make it one of the most densely populated cities in that country. The Tianjin/Beijing area is the site for the 2008 Olympics with nearly $40 billion being spent to further upgrade the infrastructure.

CALL NOW TO TAKE YOUR NEXT STEP TO GREATER PROFITABILITY AND PRODUCTIVITY

Premier BPO can increase the profitability and productivity of your organization through a strategic partnership that allows you to focus on your core competencies, while we focus on ours: Business Process Management. By partnering with Premier BPO, you remove the burden of your "back-room" systems, processes and people and ensure efficient information handling and back office processes.

For more information, Please visit Premier at http://www.PremierBPO.com or call Dave Shapiro at 248-426-0357.